Vision Dental Clinic Abu Dhabi

Privacy Policy

Shape1
Shape2

Privacy Policy

Vision Dental Clinic

Last Updated: August 2026

1. Introduction

Vision Dental Clinic (“we,” “our,” or “us”), located in Abu Dhabi, United Arab Emirates, respects your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.visiondentalclinic.com), use our online appointment booking, or interact with our digital services.

Our data practices comply with applicable laws in the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), UAE Federal Law No. 2 of 2019 on the Use of ICT in Health Fields, and the Abu Dhabi Department of Health (DoH) regulations and Information Security Standards (ADHICS).

2. Information We Collect

We collect personal and health-related data necessary to provide dental care and manage online interactions:

  • Personal Identifiers: Name, Emirates ID number, passport details, contact number, email address, date of birth, and home address.
  • Health & Medical Data: Dental history, current conditions, treatment records, insurance information, and appointment preferences.
  • Technical & Usage Data: IP address, browser type, operating system, referring pages, and interaction history on our website via cookies and analytics tools.

3. Purpose and Legal Basis for Processing

We process your personal and health data for the following legitimate purposes:

  • Healthcare Delivery: Scheduling appointments, performing dental diagnoses, managing treatments, and maintaining electronic health records (EHR).
  • Insurance & Administration: Processing insurance approvals, billing, and handling claims.
  • Regulatory Compliance: Fulfilling reporting obligations mandated by the Department of Health – Abu Dhabi (DoH), including integration with the Malaffi Health Information Exchange platform.
  • Communication: Sending appointment reminders, clinical follow-ups, and responding to inquiries.
  • Marketing: Providing informational updates or promotional content only where explicit consent has been provided.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data. Your information may only be shared with authorized entities under strict confidentiality protocols:

  • Healthcare Providers & Specialists: External medical or dental specialists when cross-referral is required for your treatment.
  • Regulatory Authorities & Malaffi: The Abu Dhabi Department of Health (DoH) and the Malaffi central health database in compliance with Abu Dhabi healthcare regulations.
  • Insurance Companies: Authorized healthcare insurance payors to process coverage and approvals.
  • Legal Requirements: Courts, law enforcement, or regulatory bodies when required under UAE laws.

5. Data Storage, Security, and Retention

  • Security Controls: We employ administrative, physical, and technical controls—including encryption, firewalls, and restricted access protocols—aligned with ADHICS guidelines to safeguard patient data against unauthorized access, loss, or misuse.
  • In-Country Storage: In compliance with UAE health data localization regulations, health and patient data are stored within secure, UAE-based infrastructure.
  • Retention: Personal and medical records are retained for the duration required by DoH healthcare record retention standards, after which they are securely archived or destroyed.

6. Cookies and Website Analytics

Our website uses cookies and web beacons to optimize user experience, remember preferences, and analyze web traffic.

You can disable or manage cookie preferences directly through your web browser settings. Disabling essential functional cookies may affect certain website features, such as online appointment booking.

7. Your Data Subject Rights

Under UAE PDPL, you hold specific rights regarding your personal data:

  • Right to Access: Request details or a copy of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete information.
  • Right to Erasure / Restriction: Request deletion or restriction of processing where legally applicable (excluding mandatory medical record retention).
  • Withdrawal of Consent: Withdraw consent for non-essential processing (such as direct marketing) at any time.

8. Updates to This Policy

Vision Dental Clinic reserves the right to modify this Privacy Policy to reflect operational, legal, or regulatory changes. Updated versions will be posted directly on this page with an updated date stamp.

9. Contact Information

For data protection inquiries or to exercise your privacy rights, please reach out to us:

Vision Dental Clinic

Office 1302, Al Ansari Exchange Building

Khalifa Street, Al Danah, Abu Dhabi, United Arab Emirates

Phone: +971 2 312 2777 / +971 52 999 2283